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Physical Damage Specialist-RV
Job Details
Category:
Type:
Full Time
Location:
Cedar Rapids, IA
Posted:
September 20, 2018
Attachments:
Employment Application - Vspec.pdf
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Education & Training
Technical degree in collision repair, or equivalent work experience
Appraisal or loss adjusting experience on recreational vehicles
Knowledge of collision repair estimating practices and procedures
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Key Competencies
Advanced understanding of collision repair practices and procedures, specific to recreational vehicles
Effective interpersonal communication skills
Effective verbal and written communication skills
Effective listening skills
Effective problem analysis and problem-solving skills
Attention to detail and accuracy
Advanced customer service skills
Advanced negotiating skills
Effective time management skills
Ability to multitask
Ability to type
Adaptability
Initiative
Essential Duties & Responsibilities
Audit collision repair estimates to validate scope and to verify that projected costs are within industry standards
Utilize independent judgment and discretion to evaluate repair vs. replace decisions
Ensure that specific client requirements are applied to audit methodology
Gain acceptance for estimate revisions, or negotiate an acceptable alternative
Audit supplemental repair bills to evaluate validity and cost
Assist clients and vehicle owners with technical questions
Recommend indemnity payments to clients
Maintain thorough records for all relevant claim file activity
Process client billings
Approve and deliver final work product to clients